DESKTOP PUBLISHING SOLUTIONS

CRM Call Center Application (ZAQSoft)
Zaqsoft online Complaint Registration and Management system (CRM) has streamlined and manages our maintenance and repair operations for various clients. The CRM system was completely developed by Zaqsoft it has a database of all our customers and in the case of Pakistan State Oil we have data for all 3800 PSO New Vision and Oil Vision Retail outlets. The system allows PSO dealers to call at a UAN or Toll Free help line where the Dealers ID and Outlet name is automatically picked up by the system. The CRM agents then register the dealers complaint and provide him with a system generated complaint number. The complaint is automatically passed on to Zaqsofts field engineers who are present in all 14 Divisions of PSO across the country. Once the field engineer has attended to and rectified the complaint they are able to access the online CRM system through a web app and submit all relevant details along with digital photos if necessary. The system then provides real time in depth analysis of maintenance related operations for PSO’s Retail Automation Project

3D Ebook Creator
An e-catalogue publishing application that allows marketers to build and present e-brochures in new multi-media formats. A highly flexible application, allowing e-catalogue editors to use a wizard type application to quickly create. Deploy, distribute and read e-catalogues / e-books (non standard, windows, page turning simulation, full e-commerce capabilities (online and offline)).

Smart X-Change
A Call Center information System for Nortel based Telephone Exchanges / PABX systems. The
application collects and maintains the call activity records generated by the system in order to allow better
management and monitoring overall of systems and agent perfomance.